CompTIA A+ Core 1 (220-1101) — Question 481

A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:

ipconfig /all
ping 8.8.8.8
ping comptia.org

Which of the following steps in the troubleshooting process does this series of commands represent?

Answer options

• A. Establish a theory.
• B. Verify full system functionality.
• C. Establish a plan of action.
• D. Identify the problem.

Correct answer: D

Explanation

The correct answer is D, as the commands are used to identify the network issue by checking the IP configuration and testing connectivity to external addresses. The other options do not accurately reflect the purpose of running these commands, which is focused on diagnosing the problem rather than creating plans or theories.