CompTIA A+ Core 1 (220-1101) — Question 44

A laptop has been returned for a screen repair. The owner insists the screen is broken, but occasionally a faded image is able to be seen in very bright settings on the desktop. Which of the following steps should the repair technician take FIRST?

Answer options

• A. Replace the graphics card.
• B. Replace the screen, as the customer insists.
• C. Recommend the usage of an external display instead.
• D. Ensure the backlight is functioning as expected.

Correct answer: D

Explanation

The correct first step is to ensure the backlight is functioning as expected because a malfunctioning backlight could lead to the symptoms described. Replacing the graphics card or the screen without verifying the backlight status might not address the actual issue, and recommending an external display does not resolve the underlying problem with the laptop screen.