CompTIA A+ Core 1 (220-1101) — Question 43

A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

Answer options

• A. Test the RAM in different slots, one at a time.
• B. Remove and test the power supply.
• C. Replace the motherboard.
• D. Change the CMOS battery.

Correct answer: A

Explanation

Testing the RAM in different slots can help identify if a faulty slot or RAM stick is causing the issue. Removing and testing the power supply, replacing the motherboard, or changing the CMOS battery are also valid troubleshooting steps, but they should be done after checking the RAM, as it is a common culprit in POST failures.