CompTIA A+ Core 1 (220-1101) — Question 437

A customer calls the help desk to report a problem connecting to a shared drive on a server. The technician determines that the user’s server credentials have expired and reactivates them. Which of the following should the technician do next?

Answer options

• A. Escalate the issue.
• B. Document the findings.
• C. Perform backups of all critical data.
• D. Verify system functionality.

Correct answer: D

Explanation

The correct action is to verify system functionality to ensure that the reactivation of the credentials resolved the issue and the user can now access the shared drive. Escalating the issue is unnecessary if the problem was fixed, while documenting findings and performing backups are important but not the immediate next steps in this scenario.