CompTIA A+ Core 1 (220-1101) — Question 436

A user reports that a new brand of paper works well in all but one printer in the office. For that printer, the paper seems to be too heavy or too thick to feed in from the printer tray. Which of the following will correct the print issues?

Answer options

Correct answer: A

Explanation

Replacing the printer pickup rollers can help improve the feeding of thicker paper, as worn or damaged rollers may struggle to grip the material properly. Changing the printer spooler settings, using OEM-branded paper, or increasing the corona wire voltage will not address the mechanical issue related to how the paper is fed through the printer.