CompTIA A+ Core 1 (220-1101) — Question 407

A user reports that a software application functioned as expected the previous day, but this morning, the user is unable to launch the application. Which of the following describes what the technician should do next?

Answer options

• A. Research the symptoms.
• B. Identify any changes the user has made.
• C. Determine which steps need to be performed.
• D. Check the vendor’s website for guidance.

Correct answer: B

Explanation

Identifying any changes the user has made is crucial because it can provide insights into what might have caused the application to fail. Researching symptoms (A) and determining next steps (C) are important but should come after understanding the user's modifications. Checking the vendor's website (D) may not be necessary if the issue is related to user changes.