CompTIA A+ Core 1 (220-1101) — Question 406

A technician receives a phone call from a traveling sales representative indicating that the maps application on a phone is not working. The representative runs a speed test on the phone and gets ~10Mbps in both directions. Which of the following settings should the technician check first to troubleshoot the issue?

Answer options

• A. Airplane mode
• B. PRL
• C. GPS
• D. LTE

Correct answer: C

Explanation

The correct answer is C, GPS, because the maps application relies on accurate location data provided by the GPS to function properly. While Airplane mode (A) disables connectivity, the speed test indicates the phone is connected. PRL (B) and LTE (D) settings do not directly affect the maps app's ability to determine location.