CompTIA A+ Core 1 (220-1101) — Question 396

A user's smartphone repeatedly loses the connection to a home Wi-Fi network. The user has already tried restarting the smartphone, rebooting the router, and resetting the smartphone's Wi-Fi network settings. Which of the following should the user do next to resolve the issue?

Answer options

• A. Replace the router.
• B. Update the smartphone's OS.
• C. Switch the router to 5GHz.
• D. Check the range of the router.

Correct answer: D

Explanation

Checking the range of the router is crucial because the smartphone may be too far from the router, causing connectivity issues. While updating the smartphone's OS and switching to 5GHz might help in some cases, they do not directly address the potential issue of distance. Replacing the router is unnecessary if the issue is simply one of range.