CompTIA A+ Core 1 (220-1101) — Question 370

A laptop’s external webcam software is running, but neither images nor videos can be viewed. Which of the following should a technician do first?

Answer options

• A. Reseat the webcam.
• B. Restart the computer and run system diagnostics.
• C. Reinstall the webcam software and drivers.
• D. Research new webcam firmware.

Correct answer: A

Explanation

Reseating the webcam is the most direct action to ensure a proper connection, which might resolve the issue immediately. Restarting the computer and running diagnostics, while potentially helpful, are not as immediate as checking the physical connection. Reinstalling the software and drivers or researching firmware updates are more involved steps that could be pursued later if reseating does not resolve the problem.