CompTIA A+ Core 1 (220-1101) — Question 33

A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?

Answer options

• A. Disable the printer for repairs.
• B. Install a printer roller kit.
• C. Remove the paper and let the fuser cool down.
• D. Replace the paper with thicker paper stock.

Correct answer: A

Explanation

The correct action is to disable the printer for repairs, as continuing to operate it could cause further damage to the fuser or other components. Removing the paper and allowing the fuser to cool down does not address the underlying issue of overheating, while installing a roller kit or using thicker paper stock may not be relevant to the immediate problem of a malfunctioning fuser.