CompTIA A+ Core 1 (220-1101) — Question 31

A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?

Answer options

• A. Inquire about environmental or infrastructure changes.
• B. Conduct external or internal research based on symptoms.
• C. Establish a plan of action to resolve the problem and implement the solution.
• D. Document the findings, actions, and outcomes.

Correct answer: B

Explanation

The correct answer is B because conducting research based on the symptoms helps to confirm the diagnosis and identify possible solutions. Options A, C, and D are important steps but should follow after gathering more information to ensure the technician is addressing the correct issue.