CompTIA A+ Core 1 (220-1101) — Question 30

A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?

Answer options

• A. Write a knowledge base article in the ticketing software to expedite future incidents.
• B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
• C. Work with the developer to proactively collect the application logs to identify future errors of this type.
• D. Send an email communication to the company about the issue and the steps taken to resolve it.

Correct answer: A

Explanation

The correct answer is A, as creating a knowledge base article helps document the incident and aids in expediting resolution for similar future incidents. While submitting a bug report (B) and working with developers on logs (C) are useful, they do not provide immediate guidance for future issues. Sending an email communication (D) is informative but does not directly contribute to resolving future incidents efficiently.