CompTIA A+ Core 1 (220-1101) — Question 200

A user reported that a laptop would no longer turn on after the battery was depleted, even though laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the MOST likely cause of the issue?

Answer options

• A. Swollen battery
• B. Calibration corruption
• C. Excessive wattage
• D. Damaged port

Correct answer: D

Explanation

The most probable cause of the laptop not turning on is a damaged port, which may prevent proper connection to the power source. A swollen battery typically would still allow for power when connected, while calibration corruption and excessive wattage are less likely to cause total failure to power on.