CompTIA A+ Core 1 (220-1101) — Question 199

A user is having an issue with the touch screen on a mobile device. When the user touches the screen, the intended target is not selected. Which of the following would be the BEST action for a technician to take to resolve the issue?

Answer options

• A. Calibrate the touch screen
• B. Reset the mobile device
• C. Replace the LED screen.
• D. Update the mobile device.

Correct answer: A

Explanation

The best action to take is to calibrate the touch screen, as this directly addresses the misalignment issue causing incorrect selections. Resetting the device or updating it may not specifically resolve touch input problems, and replacing the LED screen is unnecessary since the issue is likely not hardware-related.