CompTIA A+ Core 1 (220-1101) — Question 193

A technician is troubleshooting a laptop that shuts down intermittently. When the laptop is repositioned, the technician notices a noise coming from inside of it. The technician removes the bottom cover. Which of the following should the technician do NEXT?

Answer options

• A. Turn on the laptop and move it again to replicate the issue.
• B. Reseat the memory modules and the SSD.
• C. Remove the internal battery and look for loose parts.
• D. Inspect the connections for a damaged cable.

Correct answer: C

Explanation

The correct action is to remove the internal battery and look for loose parts, as this can help identify any components that may be causing the shutdown. Turning the laptop back on to replicate the issue (option A) may not be safe, while reseating memory (option B) and inspecting for damaged cables (option D) may not address the immediate concern of loose components causing the noise.