CompTIA A+ Core 1 (220-1101) — Question 188

A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspects the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?

Answer options

• A. Damaged digitizer
• B. Swollen battery
• C. Distended capacitors
• D. Failed accelerometer

Correct answer: B

Explanation

The most likely cause of the issue is a swollen battery, which can exert pressure on the track pad and keyboard, causing them to malfunction. The other options, such as damaged digitizers, distended capacitors, or a failed accelerometer, are less likely to affect both the track pad and keyboard simultaneously in this manner.