CompTIA A+ Core 1 (220-1101) — Question 125

A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

Answer options

• A. Restart the videoconference.
• B. Replace the laptop.
• C. Check the audio inputs.
• D. Try another microphone.

Correct answer: C

Explanation

The correct answer is C, as checking the audio inputs is crucial to identify if the user's microphone is set up properly or functioning. Restarting the videoconference (A) might not resolve the issue, replacing the laptop (B) is unnecessary, and trying another microphone (D) could be a later step if the audio inputs are confirmed to be the problem.