CompTIA A+ Core 2 (220-1002) — Question 90

A technician arrives on site to find that two users who have the same model on Android smartphone are having the same issue with a specific application.
Whenever they attempt to launch the application, it fails and gives an error message. Which of the following should the technician do FIRST?

Answer options

• A. Reinstall the application
• B. Roll back the application to the earlier version
• C. Clear the application cache
• D. Update the OS of the smartphones

Correct answer: A

Explanation

Reinstalling the application is the most effective first step as it can resolve any corruption or installation issues that may be causing the error. Rolling back the application or clearing the cache may help, but they are more specific fixes that could be addressed after the initial reinstallation. Updating the OS may not be necessary if the application itself is the issue.