CompTIA A+ Core 2 (220-1002) — Question 48

An office manager emails a technical support contractor about a new desktop for one of the workers. The office manager provides a specific configuration for the desktop. The technician notes the request will require the purchase of a new system. New system purchases are not in the scope of the support agreement.
Which of the following should the technician do NEXT?

Answer options

• A. Create a risk analysis report for review
• B. Submit a change order for approval
• C. Insist the worker accepts the standard desktop
• D. Document the request and place the order

Correct answer: B

Explanation

The correct action is to submit a change order for approval because the request for a new system falls outside the existing support agreement. Creating a risk analysis report may not be necessary at this stage, insisting on using a standard desktop does not address the specific needs of the worker, and documenting the request without approval could lead to budget issues.