CompTIA A+ Core 2 (220-1002) — Question 47

A user's smartphone is experiencing limited bandwidth when at home. The user reports to a technician that the device functions properly when at work or in the car.
Which of the following troubleshooting steps should the technician take NEXT?

Answer options

• A. Reset the device's network settings
• B. Check the data usage statistics on the device
• C. Verify the SSID with which the device is associated
• D. Run any pending application or OS updates

Correct answer: C

Explanation

The correct step is to verify the SSID, as the device may be connected to an incorrect or weaker network at home. Resetting network settings or checking data usage statistics may not directly address the connectivity issue, and running updates is unlikely to resolve a bandwidth problem tied to network association.