CompTIA A+ Core 2 (220-1002) — Question 438

An end user reports a Windows computer is infected with a virus. Which of the following should be the technician's FIRST troubleshooting step?

Answer options

• A. Identify malware symptoms
• B. Disable System Restore
• C. Run Windows Update
• D. Educate the end user

Correct answer: A

Explanation

The first step in troubleshooting a virus infection is to identify the symptoms of the malware to understand the nature and extent of the infection. Disabling System Restore (B) is usually done later to prevent re-infection, while running Windows Update (C) and educating the end user (D) are also important but come after assessing the situation.