CompTIA A+ Core 2 (220-1002) — Question 437

A customer keeps receiving the following message: Website blocked due to PUP. The customer asks a technician to resolve the issue immediately. Which of the following should the technician do to help resolve the customer's issue?

Answer options

• A. Check the customer's computer for a rogue antivirus.
• B. Update the antivirus software and run a scan.
• C. Advise the customer to not revisit the website.
• D. Enable pop-ups for the website the customer is attempting to visit.

Correct answer: D

Explanation

The correct answer is D because enabling pop-ups for the specific website can allow the customer to access the content that is currently being blocked. Option A is irrelevant as rogue antivirus software would not typically cause a PUP message. Option B, while good practice, does not directly address the immediate access issue. Option C does not solve the problem and simply advises avoidance rather than resolution.