CompTIA A+ Core 2 (220-1002) — Question 295

A Microsoft application will not open when a user clicks on it. Instead, the following error message pops up: This application has crashed. Would you like to send an error report to Microsoft? Which of the following should the user try FIRST to resolve this issue?

Answer options

• A. Open the application with administrative privileges.
• B. Open a run command and then type the application name.
• C. Reboot the computer into safe mode and try to open the program.
• D. Uninstall the program after saving any associated data and reinstall the program.

Correct answer: D

Explanation

The correct answer is D because reinstalling the program can resolve issues caused by corrupted files. The other options may not address the underlying problem effectively. Running as an administrator or using safe mode may not resolve the application's crash if the core files are damaged.