CompTIA A+ Core 2 (220-1002) — Question 283

A user is unable to print to the office's networked laser printer from a Windows desktop. A technician attempts to print a test page, but nothing comes out of the printer. The technician tries to print from a label printer, which is connected via USB, but there is no output from that printer either. Which of the following actions are MOST likely to restore printing functionality to both printers? (Choose two.)

Answer options

• A. Restart the wired AutoConfig service
• B. Restart the Windows Firewall service
• C. Power cycle the label printer
• D. Power cycle the desktop
• E. Power cycle the laser printer
• F. Restart the print spooler service

Correct answer: D, F

Explanation

Power cycling the desktop (D) can reset any issues with the operating system that may be affecting printing. Restarting the print spooler service (F) is crucial because it manages the print jobs and can resolve issues with stuck print jobs that are preventing printing from both printers.