CompTIA A+ Core 2 (220-1002) — Question 282

A technician is troubleshooting a PC and identifies the issue as malware. To remediate the PC, the technician attempts to download a malware removal tool but finds the PC cannot connect to the Internet. Which of the following MOST likely explains why the PC cannot access the Internet?

Answer options

• A. The PC is quarantined.
• B. System Restore is disabled.
• C. The PC is currently running antivirus.
• D. Malware corrupted the NIC drivers.

Correct answer: D

Explanation

The most likely reason the PC cannot access the Internet is that malware corrupted the NIC drivers, which can prevent network connectivity. The other options do not directly impact the ability to connect to the Internet; for instance, being quarantined or having antivirus running would not inherently block Internet access.