CompTIA A+ Core 2 (220-1002) — Question 26

Ann, a user, is attempting to log in to her email service form a third-party email client on her phone. When Ann enters her usual username and password, she receives an error message saying the credentials are invalid. Ann then decides to reset her email password, but after the reset, the new credentials still do not work in the third-party email client.
Which of the following settings or features is responsible for the problems Ann is experiencing?

Answer options

• A. Full device encryption
• B. Account lock
• C. Multifactor authentication
• D. Strong password requirements

Correct answer: C

Explanation

The correct answer is C, as multifactor authentication can require additional verification steps beyond just a username and password, which could explain why Ann's new credentials are still not accepted. The other options do not directly affect the login process in the same way; for instance, full device encryption and strong password requirements do not prevent access but rather enhance security.