CompTIA A+ Core 2 (220-1002) — Question 25

A user calls a technician to report issues when logging in to a vendor's website. The technician is able to log in successfully before going to the office. However, the technician is unable to log in when in the user's office. The user also informs the technician of strange pop-up notifications.
Which of the following are the MOST likely causes of these issues? (Choose two.)

Answer options

• A. System files have been deleted
• B. Proxy settings are configured improperly
• C. The OS has been updated recently
• D. There are disabled services on the vendor website
• E. Program file permissions have changed recently
• F. There is a rogue anti-malware program

Correct answer: B, F

Explanation

The most likely causes of these issues are B and F. Improperly configured proxy settings can prevent access to the vendor's website, particularly in a specific network environment like the user's office. Additionally, a rogue anti-malware program could be generating unwanted pop-up notifications and interfering with the login process.