CompTIA A+ Core 2 (220-1002) — Question 253

A user's desktop will not run an accounting program. The program's splash screen pops up, and then the software freezes. Which of the following actions should a technician take FIRST to help resolve the issue?

Answer options

• A. Uninstall, reinstall, and restart the application.
• B. Reseat the memory.
• C. Ensure the PC meets the minimum requirements.
• D. Reset the PC display settings.

Correct answer: C

Explanation

The correct answer is C because ensuring that the PC meets the minimum requirements can prevent the software from freezing due to insufficient resources. The other options may help but are secondary steps; if the program cannot run due to hardware limitations, reinstalling or resetting settings will not resolve the issue.