CompTIA A+ Core 2 (220-1002) — Question 252

A user's mobile social media application is sending emails on behalf of the user. However, the user has not authorized any new permissions for the social media application. The user only has this application installed on their smart phone and no other devices. Which of the following should a technician perform to resolve the issue?

Answer options

• A. Run a malware scan on the device.
• B. Instruct the user to change the device's password.
• C. Disable access to the user's contacts.
• D. Deny access to text messages.

Correct answer: B

Explanation

Changing the device's password is the most effective step because it prevents unauthorized access to the user's account and stops the application from sending emails. Running a malware scan may help identify threats, but it does not directly address the immediate issue of unauthorized email sending. Disabling access to contacts or text messages does not resolve the core problem of email being sent without consent.