CompTIA A+ Core 2 (220-1002) — Question 246

A company is upgrading the desktops of all its employees. Users in the multimedia department would like to keep the RAM from their current desktops to upgrade their new devices. Following change management best practices, which of the following actions should a technician perform NEXT?

Answer options

• A. Report the request to the board.
• B. Document the change in the project notes.
• C. Consult the back-out plan for guidance.
• D. Perform the RAM upgrade as requested.

Correct answer: C

Explanation

The correct action is to consult the back-out plan for guidance, as it is crucial to understand the procedures in case the upgrade does not go as planned. Reporting to the board or documenting the change does not address the immediate need for a safe upgrade process, and performing the upgrade without proper planning could lead to issues.