CompTIA A+ Core 2 (220-1002) — Question 219

A technician was contacted regarding an issue affecting hundreds of users on a domain network. Which of the following would be MOST effective at remediating future issues through documentation?

Answer options

• A. Take personal notes for future reference.
• B. Document the findings in the technician ticketing system.
• C. Document the solution in a user-facing FAQ page.
• D. Brief upper management in a meeting regarding the findings.

Correct answer: B

Explanation

The correct answer is B because documenting findings in the technician ticketing system ensures that the information is centralized and accessible for future reference, helping to prevent similar issues. Options A and C lack the formal structure and accessibility of a ticketing system, while option D is focused on communication rather than documentation.