CompTIA A+ Core 2 (220-1002) — Question 183

When a user browses to a favorite website on a Windows laptop, a different website opens. A technician installs an additional web browser, but it also opens to the same unfamiliar site. The technician resets the web browser settings back to default, but the issue persists.
Which of the following troubleshooting steps should the technician complete NEXT?

Answer options

• A. Change the browser's home page
• B. Check the Windows host file
• C. Update the default web browser
• D. Restore Windows to a previous date

Correct answer: B

Explanation

The correct answer is B because checking the Windows host file can reveal entries that redirect browser requests to different IP addresses, which is likely the cause of the issue. The other options do not address the underlying problem of the host file redirection and may not resolve the persistent issue.