CompTIA A+ Core 2 (220-1002) — Question 182

A manager with a restricted user account receives the following error message:
Windows Update cannot currently check for updates because the service is not running.
The manager contacts the help desk to report the error. A technician remotely connects to the user's computer and identifies the problem.
Which of the following should the technician do NEXT?

Answer options

• A. Reboot the computer
• B. Restart the network services
• C. Roll back the device drivers
• D. Rebuild the Windows profiles

Correct answer: B

Explanation

The correct action is to restart the network services, as the error indicates that the Windows Update service is not running, which is related to network services. Rebooting the computer (A) may not resolve the issue if the service is still inactive. Rolling back device drivers (C) and rebuilding Windows profiles (D) are not relevant to the immediate problem of the update service.