CompTIA A+ Core 2 (220-1002) — Question 141

A Windows user reports that clicking on links when browsing the Internet results in unexpected destination pages with advertisements or virus infection warnings.
The user reboots the computer, but the issue persists. Which of the following should a technician perform to identify and resolve the issue? (Choose two.)

Answer options

• A. Run a virus scan with updated signature files
• B. Uninstall any unknown browser extensions or add-ons
• C. Install the latest version of the Internet browser
• D. Enable SSL 3.0 in the browser settings
• E. Delete all unknown registry keys and reboot

Correct answer: A, B

Explanation

Running a virus scan with updated signature files (Option A) helps to detect and remove any malware that may be causing the redirection, while uninstalling unknown browser extensions or add-ons (Option B) can eliminate any potentially harmful additions that interfere with browsing. The other options do not directly address the root cause of the problem, such as malware or unwanted extensions.