CompTIA A+ Core 2 (220-1002) — Question 130

A customer brings an old PC to a computer repair shop and asks for advice with regard to its repair or replacement. The PC has numerous errors during the boot process and is running a very outdated operating system. Which of the following should the technician do?

Answer options

• A. Ask if the customer would like to donate the PC to a school
• B. Offer to sell a slightly newer computer to the customer
• C. Work on the computer and bill the customer for the time
• D. Advise the customer that the cost of repair is more than a new PC

Correct answer: D

Explanation

The correct answer is D because if the cost of repairs is higher than purchasing a new PC, it makes financial sense to recommend a replacement. Options A, B, and C do not address the customer's immediate need for practical advice regarding the cost-effectiveness of repair versus replacement.