CompTIA A+ Core 2 (220-1002) — Question 108

A user installed a new company-approved application on a Windows PC. The installation required a reboot. After the reboot and logon, the system froze. A technician has been called to fix the problem. Which of the following should the technician do FIRST?

Answer options

• A. Contact the application vendor support staff for more information
• B. Boot into safe mode, and then load the ERD and restore the most recent files
• C. Boot the PC, run msconfig, check the safe boot box under the Boot tab, and then restart
• D. Log in as an administrative user and determine if the problem persists

Correct answer: D

Explanation

The correct action is to log in as an administrative user to see if the problem persists, as this can help determine if the issue is related to user permissions or the application itself. Other options, like contacting vendor support or restoring files, may not address the immediate concern effectively. Booting into safe mode can be useful but is not the first step when an admin login can clarify the situation.