CompTIA A+ Core 2 (220-1002) — Question 107

Ann, a technician, is dispatched to a corporate customer that has reported a malware infection. Upon arrival, Ann notices the system is shut off, and she is able to start the computer without incident. Ann also notices numerous pop-ups appear when the web browser is opened. Which of the following should Ann do NEXT?

Answer options

• A. Report the incident to the appropriate contact
• B. Clear the system logs and browser history
• C. Take a screenshot of the pop-ups
• D. Advise the customer to use the browser in private mode

Correct answer: A

Explanation

The correct answer is A because reporting the incident ensures that the proper channels are followed for addressing malware infections. Options B and C involve actions that should not be taken before notifying the appropriate personnel, as they could compromise evidence. Option D, while helpful for browsing, does not address the immediate issue of the malware infection.