CompTIA A+ Core 1 (220-1001) — Question 58

A user notices a laser printer is picking up multiple sheets of paper from one of its paper trays. The problem started last week and has gotten worse.
Which of the following is MOST likely the cause of this problem?

Answer options

• A. Separation pad
• B. Feed roller
• C. Registration roller
• D. Duplex assembly

Correct answer: A

Explanation

The separation pad is responsible for ensuring that only one sheet of paper is picked up at a time. If this component is worn or malfunctioning, it can cause the printer to pick up multiple sheets. The feed roller, registration roller, and duplex assembly do not directly control the separation of paper sheets, which makes them less likely causes of this issue.