CompTIA A+ Core 1 (220-1001) — Question 57

Several company users are frequently forgetting passwords for their mobile devices and applications.
Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Answer options

• A. Implement single sign-on.
• B. Enable multifactor authentication.
• C. Configure biometric authentication.
• D. Remove complex password requirements.

Correct answer: A

Explanation

Implementing single sign-on (SSO) allows users to access multiple applications with a single set of credentials, decreasing the likelihood of forgotten passwords. Enabling multifactor authentication (MFA) and configuring biometric authentication add security layers but do not directly address password forgetfulness. Removing complex password requirements may lead to weaker security and does not solve the underlying issue of password management.