CompTIA A+ Core 1 (220-1001) — Question 50

A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down.
Which of the following is the MOST probable cause of the issue?

Answer options

• A. Residual energy on the motherboard
• B. System overheating
• C. Distended capacitors
• D. Loose battery connection
• E. CMOS battery failure

Correct answer: D

Explanation

The most likely cause is a loose battery connection, which can result in the laptop losing power when moved. Other options like residual energy, overheating, distended capacitors, and CMOS battery failure do not directly relate to the laptop shutting down during movement, making them less probable causes.