CompTIA A+ Core 1 (220-1001) — Question 49

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the
Ethernet cable.
Which of the following should the technician do NEXT to troubleshoot this problem?

Answer options

• A. Confirm that the laptop wireless card is turned on.
• B. Confirm that the laptop is in range for the access point.
• C. Confirm that the correct wireless network is selected.
• D. Confirm the user's network login ID and password.

Correct answer: A

Explanation

The correct answer is A, as the first step in troubleshooting wireless connectivity issues is to ensure that the laptop's wireless card is powered on. Options B, C, and D may be relevant but should be addressed after confirming that the wireless card is operational.