CompTIA A+ Core 1 (220-1001) — Question 263

A technician set up a shared printer on the company network for company users to print. The technician also set up a user to print from outside the company through the native cloud printing software. The technician ensures the network is set up to pass the traffic without error. However, when printing a test page, the user received the following error message: Printer unavailable. Which of the following should the technician do to stop the error message?

Answer options

• A. Update the drivers on the workstation
• B. Configure AirPrint
• C. Disable integrated print services
• D. Change the authentication settings
• E. Enable remote print

Correct answer: C

Explanation

Disabling integrated print services can resolve conflicts that may prevent external users from accessing the printer. Updating drivers or configuring AirPrint might not address the specific communication issues, while changing authentication settings may not be effective if the service is still integrated. Enabling remote print could be unnecessary if the underlying problem is related to integrated services.