CompTIA A+ Core 1 (220-1001) — Question 232

A user states the department laser printer continues to display a paper jam error message despite the jam being cleared.
Which of the following should a technician do to troubleshoot this problem?

Answer options

• A. Check the paper path for blocked sensors.
• B. Replace the duplex assembly.
• C. Run the printer's internal diagnostics.
• D. Verify the pickup rollers are in working order.

Correct answer: A

Explanation

Checking the paper path for blocked sensors is crucial because if a sensor is obstructed, it can falsely indicate a jam. Replacing the duplex assembly may not be necessary if the issue is related to sensor blockage, running diagnostics could identify issues but won't address the jam error directly, and verifying the pickup rollers is important but doesn't relate to the sensor issue causing the error message.