CompTIA A+ Core 1 (220-1001) — Question 210

A user is having trouble printing and has asked a technician for help. The technician is able to print remotely from the print server. Which of the following will the technician MOST likely need to perform NEXT? (Choose two.)

Answer options

• A. Modify the environment variables on the computer
• B. Check the AD account settings for the user
• C. Replace the printer's network cable
• D. Clear the print queue on the server
• E. Check the network settings on the computer
• F. Delete all the files from the server print spooler

Correct answer: D, E

Explanation

The technician will most likely need to clear the print queue on the server (D) to resolve any pending print jobs that could be causing the issue. Additionally, checking the network settings on the computer (E) is essential to ensure the device is properly connected to the network. The other options are less relevant to the immediate printing problem.