CompTIA A+ Core 1 (220-1001) — Question 209

A technician receives reports of a website that is returning errors when accessed. A programmer pushed a new version of code to the site the night before. Which of the following steps should the technician take FIRST?

Answer options

• A. Test whether the upgrade caused the errors
• B. Determine if other users are receiving the same errors
• C. Ask the programmer to roll back to a previous version
• D. Document the findings related to the cause of the errors

Correct answer: A

Explanation

The correct answer is A because testing whether the upgrade caused the errors is essential to pinpointing the issue. Determining if other users are facing the same errors (B) is secondary, and asking for a rollback (C) should only be considered after confirming the cause. Documenting findings (D) is important but should come after understanding the root of the problem.