CompTIA A+ Core 1 (220-1001) — Question 18

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur.
Which of the following would be the NEXT troubleshooting step to perform?

Answer options

• A. Increase the fuser temperature.
• B. Change the paper feed rate.
• C. Clean the transfer roller.
• D. Replace the toner cartridge.

Correct answer: A

Explanation

Increasing the fuser temperature can help ensure that the toner adheres properly to heavy cardstock, reducing the likelihood of smearing. Changing the paper feed rate may not address the adhesion issue, while cleaning the transfer roller and replacing the toner cartridge are less likely to resolve the specific problem of smearing on cardstock.