CompTIA A+ Core 1 (220-1001) — Question 17

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?

Answer options

• A. Remove the static IP configuration from the desktop.
• B. Set the laptop configuration to DHCP to prevent conflicts.
• C. Replace the network card in the laptop, as it may be defective.
• D. Bridge the LAN connection between the laptop and the desktop.

Correct answer: B

Explanation

The correct answer is B because setting the laptop to DHCP will allow it to obtain an available IP address automatically, preventing conflicts with the static IP already assigned to another device. Option A is incorrect because removing the static IP from the desktop won't address the laptop's issue. Option C is not applicable since the problem is related to IP address conflicts, not a defective network card. Option D does not resolve the IP conflict and could complicate the network setup further.