Cisco Customer Success Manager (DTCSM) — Question 98

Which action does a Customer Success Manager take when the customer has technical questions at an onsite Quarterly Review meeting?

Answer options

• A. Answer the questions as best they can and plan an onsite follow-up training.
• B. Modify the meeting agenda and call in a technical resource.
• C. Request the customer to open a support case.
• D. Identify potential adoption challenges related to technical questions and schedule a meeting to address these questions.

Correct answer: B

Explanation

The correct answer is B because bringing in a technical resource during the meeting ensures that the customer's questions are addressed accurately and promptly. Answering questions without expertise (A) may lead to misinformation, while requesting a support case (C) does not provide immediate assistance, and identifying challenges (D) does not directly resolve the technical inquiries at hand.