Cisco Customer Success Manager (DTCSM) — Question 97

Which Customer Success activity is critical from the supplier perspective?

Answer options

• A. identifying opportunities for sales expansion
• B. driving full adoption of the company’s technology across all supported solutions
• C. ensuring the customer has a success plan and is achieving each milestone in a timely manner
• D. listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved

Correct answer: C

Explanation

The correct answer, C, emphasizes the importance of having a success plan and ensuring milestones are met, which is crucial for customer satisfaction and retention. Options A, B, and D, while important, focus on sales growth, technology adoption, and feedback, which, although valuable, do not directly address the structured approach needed to ensure customer success and achievement of specific goals.