Cisco Customer Success Manager (DTCSM) — Question 87

What is a purpose of a customer stakeholder map?

Answer options

• A. to create a communication plan
• B. to build a product roadmap
• C. to establish a training plan
• D. to identify the critical elements of customer culture

Correct answer: D

Explanation

The correct answer is D because a customer stakeholder map is specifically designed to identify and articulate the critical elements that shape customer culture. Options A, B, and C are incorrect as they pertain to different planning activities that are not the primary focus of a stakeholder map.